In the event you have a water or sewer emergency after normal city business hours please contact this number: 

1-800-678-4216

In the event you have a water or sewer emergency during normal city business hours please contact this number: 

1-530-832-6809

or

1-530-832-6803

If you are experiencing an emergency, call 911 immediately.

For non-emergency assistance, please contact the Plumas County Sheriff’s Office Dispatch at (530) 283-6300.

Evacuation Preparedness Insights

See below for general information on evacuation preparedness.

Plumas County Emergency Alert System

Genasys (GEMS) Emergency Alert/Management System 

Plumas County has instituted a new rapid emergency notification service called GEM (Genasys Emergency Management). Stay notified in an emergency situation!

By registering, you'll be added to the emergency call list.

Register at the following link:

 Genasys-Emergency-Alert-System

Community Fire Preparedness Events

Wildfire Evacuation Excercise 

On 07/16/2026, the City of Portola participated in a wildfire evactuation excercise with various local stakeholders. The purpose was to evaluate interagency coordination and decision-making during a rapidly expanding wildland fire threatening the Nakoma, Iron Horse, and South Portola communities.

Exercise Objectives

1. Evaluate Unified Command decision-making.
2. Review evacuation warning and evacuation order procedures.
3. Evaluate activation of the Plumas County Sheriff’s Office Genesis emergency notification system.
4. Discuss traffic management.
5. Discuss shelter activation at Portola Elementary School.
6. Evaluate planning for possible evacuation of Eastern Plumas Health Care (EPHC).
7. Identify strengths and opportunities for improvement.

A tabletop excercise was held along with an after action review of the scenario that covered the response by all agencies involved. 

A detailed report will be made public once available. Stay tuned!